Some people are not really angry, they are really hurt. Determine the difference and know the reason why. And if we happen to be the reason, would be good for us to clarify and make things right?
Saying sorry is a good start. Many people know how to say it. And it’s not hard really. But here is the deal, the word sorry when said means very little, it is what is done after that truly counts.
True apologies always accompany the obligation to make things right and to return things taken. When these are not there then the sorry does not mean a single thing.
We have to make the hard but right decisions. Do what is right. The end result of this is peace of mind and preservation of dignity. These things really matter.